If you receive an error message when you add information to an existing card or add a new credit card, try the following steps to resolve the problem:

  1. Follow any instructions in the error message.
  2. Retype your credit card number without spaces, commas, or other characters that aren't numbers.
  3. Verify that the billing address, expiration date, and name listed for your payment option are correct.
  4. If you are using a new payment option, verify that it has been activated.
  5. Verify that you have enough money in your payment option's account to pay for the total due and any taxes for your purchase.
  6. Verify that the payment option is authorized for online billing or automatic billing.
  7. Contact your bank to find out why authorizations are failing.
  8. Try adding or switching to a different payment option.

If you need more help after trying the steps listed above, then Contact Support.